Customer satisfaction is our priority, we’ll refund a product or order if you’re not completely satisfied with it, subject to our Refunds and Returns Policy as detailed below.
Free Returns in USA purchases. Simply contact us for a return label. All orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to us in its original sealed packaging.
You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. To get your returns process started, please email us.
Returns Should be sent to :
Return address will be provided once your return request has been authorised.
We accept Visa, Mastercard, Discover, American Express, and Paypal.
Sorry, we cannot split payments onto separate cards or pay methods. Please note all charges and refunds are posted in US Dollars.
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify UPS and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
Coupons and Discount Codes
Occasionally we feature promotional coupons. Follow these simple steps for redeeming a coupon or discount code.
On the “Proceed to Checkout” page, enter the code exactly as it appears, in the box next to “Coupon Code:”
Click “apply” and your discount will be applied and shown at checkout.